Shipping and Returns
We provide free shipping worldwide. Delivering takes from 5 up to 14 working days. We use your country’s National Post. After the shipping we email you track number so you can check delivering process online on your National Post website
Orders will be delivered during week days at the address provided by the customer. Deliveries will only be made to private homes or offices located in any of the countries YAROSE SHULZHENKO operates in. Post office boxes will not be accepted as a valid delivery address.
We only deliver customized products upon orders, therefore we need a reasonable amount of time to manufacture your product and deliver it in the indicated delivery address once it has undergone the pertinent quality review process.
If once you received your order you aren’t satisfied with the final result, please write us and tell us at firstname.lastname@example.org , we will try to help you. The product must be returned in perfect condition, unworn, in its entirety (boxes, accessories, covers, labels, booklets, etc.) and in its original packaging, accompanied by a copy of the receipt. We recommend you take all necessary precautions to ensure its protection. Any damaged, used, incomplete or soiled product will not be eligible for a refund.
If you wish to return your order for modify or repair please contact us at email@example.com , indicating your name, order number which will appear on your delivery receipt, along with a brief description of why you wish to return your product.
- Return can be made no later than 10 days after receiving the parcel
- The gift cards are not refunded
- Some items from Special Price category can not be refunded
- Items with individual design (color, design, heel high, height of item and individual changes) which are not provided in the options on the website can not be refunded
If you wish to contact us or have any doubts regarding our service please contact us at firstname.lastname@example.org